Returns & Refunds

We hope you’re happy with your Snowdon Experts order. All of our clothing is printed especially for each order, but your statutory rights as a UK consumer still apply.

Changed your mind?

For our standard, non-personalised products, you have the right to cancel your order within 14 days of receiving it.

If you wish to cancel, please contact us within this 14-day period. You then have a further 14 days to return the item.

Returned products must be in a condition suitable for resale. You may inspect or try on clothing as you would in a shop, but we may make a deduction from your refund if an item has been worn, used, washed, damaged or handled more than reasonably necessary.

You are responsible for the cost of returning unwanted items to us.

Please contact us before returning anything so that we can provide the correct return instructions and address.

Exchanges and incorrect sizes

We do not operate an exchange service.

If you’ve ordered the wrong size or would prefer a different colour or product, you can return an eligible item in accordance with the cancellation terms above and place a new order.

Please check the sizing information on the product page carefully before ordering, as our products are printed individually to fulfil each order.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged, misprinted or isn’t the item you ordered, please contact us as soon as possible.

Please provide your order number, a description of the problem and clear photographs showing the fault or damage.

We’ll arrange an appropriate remedy in accordance with your statutory rights. Depending on the circumstances, this may include a replacement or refund.

Please do not return a faulty item unless we ask you to, as we may be able to resolve the problem without requiring the product to be sent back.

You won’t be responsible for reasonable return costs where an item needs to be returned because it is faulty or we’ve supplied the wrong product.

Personalised products

The statutory right to cancel does not normally apply to products that have been made to your specifications or clearly personalised for you.

If we offer personalised products, we’ll make this clear when you order.

This does not affect your statutory rights if a personalised product is faulty, damaged or not as described.

Refunds

For an eligible cancellation, we’ll refund the price paid for the returned product.

Where required by law, we’ll also refund the cost of our least expensive standard delivery option. If you selected a more expensive or expedited delivery method, the additional delivery charge will not be refunded.

We may withhold the refund until we’ve received the returned goods or you’ve provided evidence that you’ve sent them back, whichever occurs first.

Refunds will be made using the original payment method and within the timescales required by UK consumer law.

How to request a return

Please contact us before sending anything back.

Include:

• Your name
• Your order number
• The product concerned
• The reason for the return

We’ll then provide the appropriate return instructions.

Please do not send products directly to our printing or fulfilment partner.

Your statutory rights

Nothing in this returns policy affects your statutory rights under UK consumer law.